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Frequently Asked Questions - Printables

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Q. WHEN WILL I RECEIVE MY PERSONALIZED FILES?
A.

If you order from 7:00am - 6:00pm EST M-F you should expect an email from us with the link to download your files within 1 hour from the time your order was processed. Orders processed outside of our regular business hours will be sent between 7:00 - 8:00am M-F

If you do not receive your files within this time frame please check your spam folder and contact us

Q. WHAT TYPE OF PAPER FOR HOME PRINTING?
A.

Invitations, cupcake toppers, menu tents, favor tags and centerpiece displays:
We recommend premium weight 8.5"x11"; sheets of photo paper in a soft gloss or matte finish. If you choose to print on card stock we recommend using a coated card stock for best results from a home printer.

Candy wrappers and water bottle labels:
We recommend printing on brochure paper or you can use the same premium weight photo paper. Photo paper and brochure paper can be purchased from office supply stores or online.

Adhesive tags and stickers:
We recommend using full sheet sticker paper without any cutouts. Print and cut out with scissors or use a round circle punch. Peel off adhesive paper backing to attach.

Q. HOW CAN I MATCH A SPECIFIC COLOR?
A.

Color Matching:
Your color display is very sensitive to how your monitor's controls are set. Printed colors may vary from one computer monitor to another, one printer to another and even with different types or brands of paper and ink and also with the choice of printer settings. For that reason, we cannot guarantee that the color you see on your monitor will match the color of your printed invitations. If you are concerned about color, we recommend requesting a proof of colors for you to print before ordering so that you can be sure that your order is the color you are expecting. We cannot accept requests for refunds because the item you printed does not match your monitor.

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